Shipping Policy

At The Jolly Dreams, we aim to deliver your orders as quickly and securely as possible.

Order Processing

Please allow 2–3 business days to prepare your order before it ships. Orders placed on weekends or public holidays begin processing on the next business day. Once your order ships, we’ll email you a shipping confirmation.

Delivery Times

Estimated delivery is 6–9 business days after shipment, depending on your country or region. We offer free shipping with shipping protection on every order.

Delivery times are estimates and aren’t guaranteed. They may vary due to destination, customs procedures, carrier performance, weather, or other factors beyond our control.

Shipping Costs

We offer free shipping on every order. Any applicable charges will be shown at checkout before you complete your purchase.

Order Tracking

Every order includes shipping protection and tracking. After your order ships, we’ll email you tracking information so you can follow its progress through our website.

Delivery Address

Please provide a complete and accurate shipping address. The Jolly Dreams isn’t responsible for delays, failed deliveries, extra shipping charges, or returned packages resulting from an incorrect or incomplete address provided by the customer.

International Shipping and Customs

For international orders, customers are responsible for any import duties, customs fees, taxes, or other charges imposed by local authorities. Customs requirements vary by country; check with your local customs office before ordering if you have questions.

Delays and Exceptional Circumstances

We aren’t responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, customs inspections, severe weather, strikes, transportation disruptions, government actions, or other force majeure events.

If your order hasn’t arrived within the estimated delivery timeframe, contact us at thejollydreams@gmail.com and include your order number.

Lost or Damaged Packages

If your package appears lost in transit or arrives broken, damaged, or in poor condition, contact us at thejollydreams@gmail.com with your order number and clear photos or videos if available. We’ll review the issue and work with you on an appropriate resolution.

Returns

We don’t accept returns or exchanges for change of mind. For damaged, faulty, or missing orders, contact thejollydreams@gmail.com and we’ll review your issue under our Return & Refund Policy.

Contact Information

Business name: The Jolly Dreams
Email: thejollydreams@gmail.com