Return & Refund Policy

At The Jolly Dreams, each order is prepared after purchase. Please allow 2–3 business days for preparation before shipping. Once shipped, estimated delivery is 10–15 business days, depending on your country or region. Delivery may take longer because we offer free shipping with shipping protection on every order. You can track your order through our website.

Public holidays or exceptional circumstances may affect delivery times.

Returns & Exchanges

We do not accept returns or exchanges for change of mind or personal preference. Since each order is prepared and shipped individually, we cannot process returns for those reasons.

We accept return or refund requests if your product arrives broken, damaged, or in poor condition, or if your package is lost during shipping.

European Union Right of Withdrawal

If you are a consumer in the European Union, you may withdraw from most online purchases within 14 days after receiving your order, without giving a reason. To exercise this right, email us at thejollydreams@gmail.com with your order number and a clear statement that you wish to withdraw. You must send the goods back within 14 days after notifying us. You are responsible for the direct return cost if we informed you of this before purchase. We will refund the purchase price and standard delivery cost within 14 days of being notified; we may delay the refund until we receive the goods or proof that you sent them back.

Exceptions may apply to certain products, including personalized goods. The right of withdrawal is separate from your rights if an item is faulty or not as described.

Damaged, Incorrect, or Missing Orders

Please inspect your order when it arrives. If it is broken, damaged, in poor condition, or lost during shipping, contact us within 48 hours of the confirmed delivery date.

Once your claim is reviewed and approved, we will send a replacement or issue a full refund at no additional cost. The original policy states that claims submitted after this 48-hour period cannot be processed.

Refunds

Approved refunds will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at thejollydreams@gmail.com.

Contact Information

Company: The Jolly Dreams
Email: thejollydreams@gmail.com